This website is operated by Electro Gas Parts. Please read the following Privacy Policy information carefully.

This privacy policy applies to the following personal information:

• Website visitors
• Customers who purchase products or services or create an account with us

What is personal information?

Personal information refers to any information related to an individual that can be used to identify them, either directly or indirectly, through details such as name, location, account number, online identifier, or other identity factors.

Data Usage:

Website Visitors:

The personal information we collect about you and how we use it: You can visit and browse our website without providing your name or contact details. However, like many websites, our server logs capture details such as your operating system, browser software, IP address, and Uniform Resource Locator (URL), including the date and time of your visit. We use cookies to analyze how our site is used by visitors and to enable some website functionalities. For more details, refer to our cookies policy here.

If you choose to provide your contact details (name, address, business name, email address, telephone number), this may happen when you:

• Sign up for our mailing list
• Submit a query, request a quote, or other information
• Ask us to contact you
• Create an account or log in to a members area
• Enter a prize draw or promotional feature (we may ask for your name, address, email, and telephone details to manage the event and notify winners)

Customers:

The personal information we collect and how we use it: If you purchase products or services from us, we may use your personal information in the following ways:

• To respond to your inquiries
• To keep you informed about our products and services
• To process orders and follow up on incomplete orders
• To manage your account, including conducting identity checks if needed
• To manage your credit account (if applicable), including conducting credit checks
• To track activity on our site and provide a more personalized experience
• For market research purposes
• For claims management and insurance purposes
• To notify you about important changes to our site or services
• To manage deliveries, returns, and refunds
• To deal with inquiries and complaints

Keeping You Informed

If you sign up for email updates or have made inquiries about our products or services, we may use the information we collect to notify you about other products and services that may interest you, and to provide updates about promotional offers and related products.

We also analyze the products and services you purchase and your activity on our website to better tailor marketing communications. You can opt-out of receiving marketing communications at any time.

Call Recording

Some telephone calls to our customer service teams may be recorded for:

• Training and quality control
• Record-keeping or as evidence of conversations
• Detection or prevention of fraud

Legal Basis for Processing

Some information is provided by you voluntarily, for example, when signing up for a mailing list or submitting a query. Other information is necessary to fulfill contracts, such as completing a purchase or managing supplier relationships.

Retention of Personal Data

We retain your personal information for as long as needed for legitimate business purposes, such as fulfilling orders, conducting financial transactions, and ensuring compliance with legal requirements. Records are kept for 7 years, after which they are either archived or deleted, depending on the nature of the data.

Security

We take appropriate measures to safeguard your personal information and protect it against unauthorized access, loss, theft, or misuse. However, please note that no online system is completely secure, and while we do our best to protect your information, any data transmission is at your own risk.

Changes to This Policy

Any updates to this privacy policy will be posted here. We encourage you to review this page regularly.

Your Rights

You have the right to:

• Access, update, or correct your personal information
• Opt-out of marketing communications
• Request deletion of your personal data or restrict processing
• Request a copy of your data in a machine-readable format (data portability)
• File a complaint with a Data Protection Authority if needed

For any privacy-related queries, please contact Electro Gas Parts’ Accounts Department at:

Electro Gas Parts
Email: info@electrogasparts.co.uk