Shipping & Delivery Policy

Delivery of Goods

Electro Gas Parts partners with reputable courier services to ensure timely and secure delivery of your orders. We offer the following delivery options:

STANDARD DELIVERY: Orders placed with Standard Delivery will typically arrive within 3-5 working days after processing and dispatch.

SAME DAY DISPATCH: If you place your order before 3 PM on a business day, it will be shipped the same day.

NEXT-DAY DELIVERY: Available for orders placed before 2 PM. While we prioritize these orders for next-day delivery, this service is subject to the courier’s terms and conditions, and delays may occur. As a result, shipping fees are non-refundable in case of delays.

SATURDAY SPECIAL DELIVERY: Orders must be placed before 2 PM on Friday to qualify for this service. Standard courier terms and conditions apply.

Please note that orders are not processed or dispatched on weekends or public holidays.

Electro Gas Parts strongly advises customers to ensure their spare parts are received and checked before scheduling a technician or engineer for installation.

While we make every effort to meet the estimated delivery times, unforeseen circumstances beyond our control may cause delays. If there are any changes to lead times, we will inform you as soon as possible.

Orders placed before 2 PM on Friday are processed for delivery by Monday unless a Saturday delivery option is selected. Orders received after 2 PM on Friday through Sunday will be processed on the following Monday (except on public holidays).

Deliveries to remote areas, including Ireland and the Scottish Highlands, may take an additional working day.

The most efficient shipping method is determined by Electro Gas Parts at its sole discretion.

All deliveries are subject to stock availability. If an item is out of stock, we will notify you via email.

Since we use third-party courier services, their terms and conditions also apply to delivery timelines.

When receiving a delivery, we request that customers inspect the parcel before signing for it. If the package is visibly damaged or empty, please do not sign for it, refuse the delivery, and contact us immediately. We will initiate a claim with the courier and arrange for a replacement or refund.

If there are any missing items or discrepancies in the order, customers must report the issue within 7 days of receiving the delivery. Claims made after this period may not be valid.

If a delivery attempt is missed, the package may be sent to a local collection point. The courier will notify the recipient of collection instructions. Uncollected parcels will be returned to us after a limited time, and additional charges may apply for re-delivery.

If a customer requests that an order be left in a secure location (e.g., porch, garden, or with a neighbor), Electro Gas Parts is not liable for any loss or damage that may occur.